Refund policy
Thank you for shopping with Squisia.store. We strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to help.
Eligibility for Returns
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, the item must:
• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Include all accessories and components originally received.
• Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned:
• Products damaged due to misuse, abuse, or improper handling.
• Items showing excessive wear after delivery.
• Products returned without prior authorization.
• Clearance, promotional, or final-sale items where specified.
Return Process
To initiate a return, please contact our customer support team at:
Email: support@Squisia.store
Please include:
• Full name
• Order number
• Reason for return
• Photos if the item arrived damaged or defective
Once your request is approved, return instructions will be provided.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5-10 business days.
Depending on your financial institution, additional processing time may apply.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request supporting photographs to assist with our investigation.
Exchanges
We may offer replacements for defective or damaged products when inventory is available.
Return Shipping
If the return is due to our error, we will cover the return shipping costs.
For other approved returns, customers may be responsible for return shipping expenses.
Contact Information
Squisia.store
1631 133A St, Surrey, BC, V4A 6H5, Canada
Phone: +1 604 535-0515
Email: support@Squisia.store